These Terms of Service (“Terms”) govern your use of GreyScape.ai (the “Service”), provided by KARRD Services FZCO (“we”, “us”, “GreyScape.ai”), a company registered in IFZA Business Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. By creating an account or otherwise accessing the Service, you (“Customer”, “you”) agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you confirm that you have the authority to bind that organisation to these Terms and that “you” refers to both you and the organisation.
1. Service status
GreyScape.ai is offered as a commercially available SaaS subject to the pricing terms set out at greyscape.ai/pricing or in any separate order form you have signed with us. The Service continues to evolve; features may be added, modified, or removed with reasonable notice; scheduled and unplanned outages are possible. While we take all reasonable steps to avoid data loss, you should maintain your own backups for any commercially or financially critical information and should not treat the Service as the sole record of such data.
2. The Service
GreyScape.ai is a cloud-hosted application that helps organisations discover AI tool usage across their employees and govern AI-related spending. The Service ingests usage and cost metadata from third-party AI providers you connect (such as OpenAI and Anthropic), attributes that usage to your employees and teams, and provides budget, approval, and shadow-AI discovery workflows on top of the resulting data.
A more detailed product description is available on /how-it-works and /integrations.
3. Account registration and eligibility
- You must be at least 18 years old to use the Service.
- You must provide accurate registration information and keep it up to date.
- You are responsible for keeping your sign-in credentials secure and for any activity that occurs under your account. Promptly notify us if you suspect unauthorised access.
- You must not share your account with anyone outside your organisation. Each individual user requires their own account.
4. Your data, your control
You retain ownership of all data you submit to the Service (“Customer Data”), including personal data of your employees that you upload or that the Service ingests on your behalf from connected third-party services. We process Customer Data only to provide the Service and as otherwise instructed by you, in accordance with our Data Processing Agreement.
You grant us a limited, non-exclusive, royalty-free licence to host, process, transmit, and display Customer Data for the sole purpose of providing the Service and complying with our legal obligations.
5. Acceptable use
Your use of the Service is subject to our Acceptable Use Policy. In summary, you must not use the Service to violate any law, infringe anyone's rights, compromise the security of our systems or third-party systems, or process data you have no lawful right to process. We may suspend or terminate your access for material breaches of the Acceptable Use Policy.
6. Third-party services and content
The Service depends on, and integrates with, third-party services (including the AI providers whose usage you wish GreyScape.ai to observe). Your use of those third-party services is governed by their own terms; we are not responsible for their performance or actions. Where the Service provides hyperlinks to third-party websites or content, we do not endorse and are not responsible for the content you find there.
7. Fees and billing
Fees are charged per user per month at the rate posted at greyscape.ai/pricing at the time you sign up, billed monthly or annually as you select. Invoices are issued and payment captured via our payment processor (Stripe). Fees are non-refundable except as expressly provided in our 14-day refund commitment: if you cancel within 14 days of your first paid invoice we will refund the most recent invoice in full and suspend the workspace. For enterprise contracts, custom pricing and payment terms will be set out in a separate written order form.
8. Intellectual property
GreyScape.ai (the brand, the source code, the design, the documentation, and any improvements we make) is owned by KARRD Services FZCO and is protected by intellectual property laws. Nothing in these Terms transfers ownership of the Service to you. You may use the Service only as expressly permitted by these Terms.
Feedback you provide to us about the Service is voluntary and may be used by us without restriction or obligation to you.
9. Confidentiality
Each party may receive non-public information from the other in the course of using or providing the Service (“Confidential Information”). Each party agrees: (a) to use Confidential Information only as necessary for the performance of these Terms; (b) to protect Confidential Information from disclosure using at least the same degree of care as it uses for its own confidential information of similar importance, and in any event no less than reasonable care; and (c) not to disclose Confidential Information to third parties except to its employees, contractors, and professional advisers who are bound by equivalent confidentiality obligations and have a legitimate need to know.
10. Warranty disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO US UNDER THESE TERMS IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED US DOLLARS (USD $100). IF THE SERVICE IS PROVIDED TO YOU FREE OF CHARGE FOR ANY PERIOD (TRIAL, COMPLIMENTARY ACCESS, OR PROOF-OF-CONCEPT), THE FLOOR OF USD $100 STILL APPLIES BUT NO HIGHER LIMIT DOES.
Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by applicable law, including for fraud, gross negligence, wilful misconduct, or death or personal injury caused by negligence.
12. Indemnification
You agree to defend, indemnify, and hold us harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of (a) your breach of these Terms or the Acceptable Use Policy, (b) Customer Data you provide to the Service, or (c) your violation of any applicable law or the rights of any third party.
13. Term and termination
- These Terms remain in force for as long as you have an account.
- You may terminate at any time by closing your account; instructions are in the Service.
- We may suspend or terminate your account immediately if you materially breach these Terms, the Acceptable Use Policy, or applicable law, or if we are required to do so by a competent authority.
- Upon termination, your access to the Service ceases. We will retain or delete Customer Data in accordance with our DPA and Privacy Policy.
- Sections that by their nature should survive termination (including IP, confidentiality, warranty disclaimers, liability limits, indemnification, and governing law) will survive.
14. Changes to the Service or these Terms
We may modify the Service from time to time. We may also update these Terms; if a change is material, we will provide at least 30 days' advance notice by email to account owners and via a prominent notice in the Service. Continued use after the effective date of the updated Terms constitutes acceptance.
15. Governing law and jurisdiction
These Terms and any dispute arising out of or in connection with them are governed by the laws of the United Arab Emirates, as applicable in the Emirate of Dubai. The courts of Dubai, UAE have exclusive jurisdiction over any such dispute. The Vienna Convention on Contracts for the International Sale of Goods does not apply.
16. General
- Entire agreement. These Terms, together with the documents they incorporate by reference (Privacy Policy, AUP, DPA, Sub-processors list, Security Statement), constitute the entire agreement between you and us regarding the Service.
- Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of substantially all our assets, on notice to you.
- Notices. Notices to us must be sent to [email protected]. Notices to you will be sent to the email address associated with your account.
- Waiver and severability. A failure to enforce any part of these Terms is not a waiver of that right. If any provision is found unenforceable, the remaining provisions remain in effect.
- Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
- No agency. These Terms do not create any partnership, joint venture, agency, or employment relationship.
17. Contact
Legal notices: [email protected]. General enquiries: [email protected]. Postal address: KARRD Services FZCO, IFZA Business Park, Dubai Silicon Oasis, Dubai, United Arab Emirates.